We want you to be happy with Premium. Try it first: Free has no time limit, and the yearly plan starts with a 7-day free trial.
Bought on zapora.app (card, via Stripe)
- First purchase: ask within 14 days for a full refund, no questions asked. This applies to monthly, yearly and lifetime.
- Renewals: cancel any time before the renewal date and you won’t be charged again. If a renewal charged you by surprise, write to us within 7 days and we’ll refund it.
- Email [email protected] from your account’s email address. Refunds go back to the original card and usually arrive within 5–10 days.
Bought in an app store
Google Play, Amazon, LG and Samsung process their own payments, so refunds are handled by the store under its own policy. We can’t issue refunds for store purchases, but we’re happy to help you ask for one.
Cancelling
- zapora.app: sign in and choose Manage subscription.
- App stores: open the store’s Subscriptions page on your device or account.
Cancelling stops future charges. Premium stays active until the end of the period you’ve already paid for. Deleting the app or your account does not cancel a store subscription.
Your legal rights
Nothing here limits rights you have under consumer law where you live, such as the EU and UK right of withdrawal.