Zapora
Help centre

How can we help?

Quick answers to the most common questions. Still stuck? We answer every email, usually within a day.

Getting started

What is Zapora?

Zapora is a player for IPTV services. Your provider gives you a login or a playlist link; Zapora turns it into live TV with a guide, a movie and series library, catch-up and more.

Does Zapora include channels?

No. Zapora doesn’t sell, include or recommend any channels, films or services. You add the service you already subscribe to.

Which devices does Zapora run on?

Android phones and tablets (Android 7 and newer), Android TV and Google TV, Fire TV, LG smart TVs (webOS) and Samsung smart TVs (Tizen). See Download.

Do I need an account?

Not to watch. An account is free and lets you buy Premium once and use it on up to 5 devices, and sync favourites and progress between them.

Adding your service

How do I add an Xtream Codes login?
  1. Open Settings → Sources → Add source and choose Xtream Codes.
  2. Enter the server address, username and password from your provider.
  3. Choose Save. Channels, movies and series load in a few seconds.
How do I add an M3U playlist?

Choose M3U playlist, paste the link (or open a file) and, if your provider gave you one, the XMLTV guide link.

How do I add a Stalker / MAC portal?

Choose Portal, enter the portal address and the MAC address your provider registered. Zapora suggests common MAC prefixes, or you can type your own.

Typing on my TV is painful. Is there an easier way?

Yes. When adding a source on a TV, choose Type it on your phone, scan the code with your phone’s camera and fill in the form there. The source appears on the TV a moment later.

Some channels show the wrong programmes or none at all.

Guide data comes from your provider. Add an extra XMLTV guide under the source’s settings, or adjust the time offset in Settings → TV Guide if programmes are shifted by an hour or more.

Premium and devices

What does Premium add?

Unlimited sources and favourites, catch-up, multi-view, recording and downloads, sync, more profiles, auto-skip, watch together, casting, themes and more. See the full list on Pricing.

How do I use Premium on my TV?

On the TV choose Settings → Account → Sign in with your phone. A six-character code appears; enter it at zapora.app while signed in, and the TV is linked.

I’ve reached the device limit.

Premium works on 5 devices at once. Remove one you no longer use under Devices at zapora.app, then sign in on the new one.

I have a gift or promo code.

Enter it in Settings → Account → Redeem a code, or under Redeem at zapora.app.

How do I cancel?

If you paid on zapora.app, use Manage subscription in your account. If you paid in Google Play, Amazon or a TV store, cancel in that store’s subscriptions page. You keep Premium until the end of the period you paid for. See Refunds.

Playback

A channel buffers or won’t play.
  1. Try another channel: if none play, the provider may be down or your login may have expired (Zapora shows the expiry on Home).
  2. Check you’re not using more connections than your plan allows.
  3. In the player’s options, switch player engine (Zapora, ExoPlayer or VLC).
  4. Run Live TV → Check channels to see which channels are offline.
There’s no sound, or the wrong language.

Open the player options and choose another audio track. Some channels carry AC-3 or E-AC-3 sound that a few older TVs can’t play; switching to the ExoPlayer or VLC engine usually fixes it.

How do I get subtitles?

Built-in subtitle tracks are under the player’s subtitle button. With Premium you can also search online subtitles, load a .srt file and nudge the timing.

Can I use another player app?

Yes. On Android you can send any stream to VLC, MX Player, Kodi or another installed player from the player options.

Profiles and kids

How do I add a profile?

Settings → Profiles → Add a profile. Free includes 2 profiles; Premium allows up to 6, each with its own favourites, history and optional PIN.

How do screen time and bedtime work?

Make a Kids profile, then set a daily allowance and a bedtime. When the time is used up, playback stops and a parent’s PIN is needed to continue.

Can I hide adult channels?

Yes. Lock or hide any category or channel under Settings → Parental control. Locked items need your PIN.

Account and privacy

Where are my provider logins stored?

Only on the device where you entered them. They’re never sent to Zapora’s servers, and sync and backups leave them out unless you tick Include logins when making a password-locked backup file.

I forgot my password.

Choose Forgot password at zapora.app and we’ll email you a link to set a new one.

How do I delete my account?

In the app, choose Settings → Account → Delete account, or email [email protected]. Cancel any store subscription first, since stores bill separately.

Still need help?

Tell us your device, the Zapora version (Settings → About) and what happened.

Email support